Meet Our Team

Every guide on FixCodePro is written by experienced, certified technicians and reviewed for accuracy by our technical editors. We combine real-world repair experience with clear, step-by-step writing.

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Mike Patel

Lead Appliance Technician

Mike has 14 years of hands-on experience repairing Samsung, LG, Whirlpool, and Bosch appliances. He holds EPA Section 608 certification and has completed manufacturer training programs with Samsung and Whirlpool. Before joining FixCodePro, he ran his own appliance repair business in Houston, TX, completing over 6,000 service calls.

Specialties: Dishwasher, Washing Machine

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Sarah Chen

Senior Repair Specialist

Sarah spent 11 years as a factory-authorized technician for LG and Bosch before transitioning to technical writing. She has completed advanced diagnostics training at the United Appliance Servicers Association (UASA) and specializes in electronic control board troubleshooting. She holds a degree in Electrical Engineering Technology from DeVry University.

Specialties: Dryer, Refrigerator, Oven

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James Rivera

Technical Editor

James brings 9 years of appliance industry experience, including 5 years as a warranty claims analyst for a major appliance manufacturer. He reviews every guide for technical accuracy, part number verification, and safety compliance. He is NASTeC certified and has a background in mechanical engineering.

Specialties: All

Our Editorial Process

Each guide goes through a multi-step review process:

  1. Research — Our technicians research the specific error code using manufacturer service manuals, TSBs, and their own repair experience.
  2. Writing — A specialist with hands-on experience with that system writes the diagnostic steps.
  3. Technical Review — A second technician reviews for accuracy, safety warnings, and completeness.
  4. Quality Check — Our editorial team verifies readability, part numbers, and tool requirements.