Samsung Dryer Error Code HE — How to Fix (Heater error / heating element failure)

If your Samsung Dryer is displaying the error code HE, it means there’s an issue with the heating element or the dryer’s electrical system. This error code can be frustrating, especially if you’re in the middle of a laundry cycle. In this comprehensive guide, we’ll walk you through the possible causes, troubleshooting steps, and repair options for the Samsung Dryer error code HE.

What the Samsung Dryer Error Code HE Actually Means

The Samsung Dryer error code HE indicates a problem with the heating element or the dryer’s electrical system. The heating element is responsible for producing heat to dry your clothes. When the dryer detects an issue with the heating element or the electrical system, it will display the error code HE and may not produce heat. This error code can be caused by a faulty heating element, a malfunctioning thermostat, or a problem with the dryer’s electrical connections.

The heating element is typically located at the back of the dryer and is responsible for converting electrical energy into heat. The thermostat, on the other hand, regulates the temperature of the dryer. If either of these components fails, the dryer will not produce heat, leading to the error code HE.

Is it safe to keep using the appliance? No, it’s not recommended to continue using the dryer if it’s displaying the error code HE. The lack of heat can lead to longer drying times, and damp clothes can cause mold and mildew to grow.

Fast Troubleshooting Steps (use before calling anyone)

Before calling a professional or attempting any repairs, perform these quick checks:

• Power cycle: Unplug the dryer from the power outlet, wait for 30 seconds, and plug it back in. This simple reset can sometimes resolve the issue.
• Check the power supply: Verify that the dryer is receiving the correct voltage (usually 240V). Use a multimeter to check the voltage at the outlet.
• Inspect the lint filter: A clogged lint filter can cause issues with airflow, leading to the error code HE. Clean the lint filter and ensure it’s properly installed.

Probable Causes, Most Likely First

Here are the possible causes of the Samsung Dryer error code HE, ranked by likelihood:

1. Faulty Heating Element

• Description: The heating element is responsible for producing heat in the dryer. A faulty heating element can cause the dryer to display the error code HE.
• How to verify: Use a multimeter to check the resistance of the heating element. A reading of infinity or a very high resistance indicates a faulty heating element.
• Fix difficulty: Medium to high
• Cost: $50-$150 (depending on the model and brand)

2. Malfunctioning Thermostat

• Description: The thermostat regulates the temperature of the dryer. A malfunctioning thermostat can cause the dryer to display the error code HE.
• How to verify: Use a multimeter to check the resistance of the thermostat. A reading of infinity or a very high resistance indicates a faulty thermostat.
• Fix difficulty: Medium
• Cost: $20-$50 (depending on the model and brand)

3. Electrical Connection Issues

• Description: Loose or corroded electrical connections can cause issues with the heating element or thermostat, leading to the error code HE.
• How to verify: Inspect the electrical connections to ensure they’re secure and not corroded.
• Fix difficulty: Low to medium
• Cost: $0-$20 (depending on the model and brand)

4. Faulty Thermal Cut-Off (TCO)

• Description: The thermal cut-off (TCO) is a safety device that shuts off the dryer if it overheats. A faulty TCO can cause the dryer to display the error code HE.
• How to verify: Use a multimeter to check the resistance of the TCO. A reading of infinity or a very high resistance indicates a faulty TCO.
• Fix difficulty: Medium
• Cost: $20-$50 (depending on the model and brand)

5. Control Board Issues

• Description: The control board regulates the dryer’s functions, including the heating element. A faulty control board can cause the dryer to display the error code HE.
• How to verify: Inspect the control board for signs of damage or wear. Use a multimeter to check the voltage output of the control board.
• Fix difficulty: High
• Cost: $100-$300 (depending on the model and brand)

Complete Repair Procedure

The most common cause of the Samsung Dryer error code HE is a faulty heating element. Here’s a step-by-step guide to replace the heating element:

Tools needed: Phillips #2 screwdriver, T20 Torx screwdriver, Multimeter

Time estimate: 1-2 hours

Safety warnings:

• Unplug the dryer from the power outlet before starting the repair.
• Wear protective gloves and safety glasses.

Step-by-Step Instructions:

1. Locate the heating element: The heating element is usually located at the back of the dryer. Remove the screws that hold the back panel in place.
2. Disconnect the electrical connections: Carefully disconnect the electrical connections to the heating element.
3. Remove the old heating element: Remove the screws that hold the heating element in place. Gently pull the heating element out of the dryer.
4. Install the new heating element: Install the new heating element in the dryer. Make sure it’s securely fastened with screws.
5. Reconnect the electrical connections: Reconnect the electrical connections to the heating element.
6. Test the dryer: Plug in the dryer and test it to ensure it’s producing heat.

Not All Models Are the Same

The Samsung Dryer error code HE can occur in various models, but some models are more prone to this issue. Here are some model-specific differences:

• Samsung Dryer models: The error code HE can occur in Samsung Dryer models from 2010 to present.
• Firmware updates: Check for firmware updates for your specific model, as they may resolve issues with the heating element or electrical system.
• Variations by model year: Some older models may have different heating elements or electrical systems, which can affect the repair process.

What You’ll Pay to Fix This

Here’s a breakdown of the repair costs for the Samsung Dryer error code HE:

Avoiding Future Occurrences

To prevent the Samsung Dryer error code HE from occurring in the future, follow these maintenance tips:

• Clean the lint filter regularly: A clogged lint filter can cause issues with airflow, leading to the error code HE.
• Check and clean the venting system: A clogged venting system can cause issues with airflow, leading to the error code HE.
• Inspect the electrical connections: Regularly inspect the electrical connections to ensure they’re secure and not corroded.

When Home Fixes Won’t Cut It

If you’re not comfortable with DIY repairs or if the issue persists after attempting the above steps, it’s time to call a professional. Here are some scenarios where you should seek professional help:

• You’re unsure about the diagnosis: If you’re not sure what’s causing the error code HE, it’s best to consult a professional.
• You’ve tried the above steps and the issue persists: If you’ve attempted the above steps and the issue persists, it’s likely that there’s a more complex problem that requires professional attention.
• You’re not comfortable with electrical work: If you’re not comfortable working with electrical systems, it’s best to consult a professional.

To find a qualified technician, you can:

• Check online reviews: Look up reviews of local appliance repair technicians to find a reputable one.
• Ask for referrals: Ask friends or family members for referrals to appliance repair technicians.
• Check with the manufacturer: Contact Samsung’s customer support to find a recommended appliance repair technician in your area.

Frequently Asked Questions

Here are some frequently asked questions about the Samsung Dryer error code HE:

• Q: What does the error code HE mean on my Samsung Dryer? A: The error code HE indicates a problem with the heating element or the dryer’s electrical system.

• Q: How do I reset my Samsung Dryer? A: Unplug the dryer from the power outlet, wait for 30 seconds, and plug it back in.

• Q: Can I fix the error code HE myself? A: Yes, you can attempt to fix the error code HE yourself by checking the heating element, thermostat, and electrical connections. However, if you’re not comfortable with DIY repairs, it’s best to consult a professional.

• Q: How much does it cost to replace the heating element? A: The cost to replace the heating element can range from $50 to $150, depending on the model and brand.

• Q: Is it worth fixing my Samsung Dryer or should I replace it? A: If your dryer is still under warranty, it’s worth fixing. If not, you may want to consider replacing it if the repair cost is close to or exceeds the cost of a new dryer.

For more information on dryer error codes, check out our articles on LG Dryer error code D95, LG Dryer error code D80, and LG Dryer error code CL. If you need further assistance or have questions, feel free to contact Samsung’s customer support at 1-800-726-7864.

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